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Shipping & Returns

Thank you for your interest in Great In International Inc. Before beginning your order, please read the following terms and conditions of sales carefully.

By placing an order, the customer acknowledges his/her agreement with our company policy. Orders that do not comply with the stated requirements will be terminated without notice.

Minimum Order:

The minimum opening order for any account is CAD$100.00*.

The minimum for re-orders is CAD$100.00*.

ANY order that does not meet this requirement will be charged an additional 10% low-order fee.

*Applicable on all in-store, phone in, faxed, emailed or online orders.

Open Terms (Net 30):

If an open account is requested, please submit the following information to Approval for Net 30 terms are subject to the discretion of Great In International Inc.

  • Your name
  • Your company name
  • Business number
  • Six active trade references
  • One bank reference


Please include account numbers, contact persons and owner or officer’s signatures. Allow 2—4 weeks for approval.

Please note that in order to qualify for open terms, the customer must provide a credit card as the method of payment for their first order.

Finance Charge:

A finance charge of 2% per month, 18% per annual will be made on any outstanding balances over 30 days past due.

N.S.F. Cheques:

All cheques returned as N.S.F. incur a $25.00 service charge. Merchandise remains the property of Great In International Inc. until the purchase price is paid in full.


All orders are shipped with Canada Post, UPS, CANPAR or FED-EX unless otherwise specified. There is a minimum $10.00 shipping charge on all orders except for Canada Post.

In addition, if your package is being delivered to a residential area, please note that there will be an additional $5.00 residential charge if shipping with CANPAR or FED-EX.

The customer is responsible for freight charges on all refused shipments. There will also be an additional fee charged to the customer’s account if pick-up arrangements are scheduled.


Allow 3—7 business days for shipment of order once payment has been received.

C.O.D. Orders:

If C.O.D. is requested as a method of payment, please be aware that the customer will be charged the freight and an additional C.O.D. charge of $5.00 or more.

Please be aware that initial orders can be paid in any of the following methods (subjects to approval):



  • C.O.D.
  • Cash
  • Money Order 
  • Credit Card
  • Certified Cheque (pending the credit manager’s approval of the cheque)


Back Orders:

Any back orders under $20.00 will be cancelled except on pre-paid orders. Back orders will be shipped as soon as they are available.


Great In International Inc. does not process any refunds. Please contact us at 905-795-0110/1-866-750-6070 for an exchange only within 30 days of purchase. Receipts for in-store purchases and/or the original invoice number will be required for processing the exchange. Please note that the merchandise MUST be in its original condition.

Returns are subject to the discretion and approval of Great In International’s management. There is a 15% re-stocking fee charged on the cost of any returned product(s).

Claims for Damaged Products:

Any claims for damage or shortages in shipment MUST BE REPORTED to us WITHIN 10 DAYS AFTER RECEIPT OF SHIPMENT. If a container is noticeably damaged, please file a claim with us immediately and retain the box and contents. Photographic proof of the damages should accompany that claim.

Replacement merchandise for damages will be sent out free of charge if approved by Great In International’s management. However, please be aware that replacement merchandise will only be shipped once the damaged merchandise is received in the warehouse.

Pick-ups will be arranged for damaged merchandise by Great In International Inc. The first pick-up will be sent free of charge. However, if the pick-up tag is returned and rendered unsuccessful, due to customer negligence, there will be a shipping charge for any subsequent pick-ups.

Credit will be given only when the merchandise is returned as authorized and with adequate packaging to prevent further damage, unless otherwise specified.

Third Party Requests:

Great In International is not responsible for any third-party requests. Due to our nature as a wholesaler, our scope of responsibility only extends to dealings with our trade customers.

Our accountability to our customers remain our utmost priority: however, we are not responsible for any issues that fall outside our stated area of responsibility.


Please contact our customer service representatives at Tel: 905-795-0110 / 1-866-750-6070 for any further inquiries.

Great In International Inc. will take full responsibility for legitimate claims made within these policy guidelines. It is Great In International’s policy to carefully place accounts geographically and demographically to maintain the uniqueness of its representation. New accounts are subject to screening and approval by our local sales representatives as well as our home office.